Compete Epic Newgg Failure all around.
So, I’m going to Germany And Austria for a Christmas Market tour. 12 days through the Alps and all, Munich, Salzburg, Kremsmunster, Vienna. Really cool.
I decided to get a 32 Gig USB flash drive to store all my pictures I take on (see the NikonD90 page). 43 Gigs plus the 24 gigs in Compact Flash should be enough to store about 3500+ 10MB RAW files.
I ordered from Newegg, since they’re in the same state as I, and I figured the best bet to get next day overnight.
I ordered at 1:34am on Monday morning. Paid $69.99 for the stick, plus $5.95 in tax, and $15.05 in shipping…
Well at 3:45 pm that day, I get the Newegg Black Friday newsletter mailing… Guess what? The stick now is priced at $47.99. Lucky for me, I got promptly on the LiveChat feature and:
3:37:04 PM Yubia
Thank you for waiting. Please note that we do not provide any price protection for the items. However, we are willing to make a one time exception and honor the price difference.
Score one for Newegg… Since I purchased this on my Amex, Amex would have gotten the $22 from Newegg anyway.
So, where’s the Big Fail? Well, today I got my tracking number. Turns out, express overnight shipping really isn’t. Reminder: Newegg’s Warehouse is in NJ, and I live in NJ.
Date/Time Activity Location
Nov 25, 2008 11:07 AM Arrived at FedEx location MEMPHIS, TN
10:03 AM Departed FedEx location NEWARK, NJ
Nov 24, 2008 10:26 PM Left FedEx origin facility EDISON, NJ
5:55 PM Picked up EDISON, NJ
8:54 AM Package data transmitted to FedEx
Ship date Nov 24, 2008
Estimated delivery Nov 28, 2008 by 4:30 PM
Complete utter failure. I could have walked from my home to their facility in the 9 hours it took for them to get FedEx to pick up the package. I’m going to be on a plane and on my way to Munchen before the device even gets here.
Congrats Newegg & Fedex, seems like Amazon & UPS have a new customer.